REFUND & RETURN POLICY

REFUND & RETURN POLICY

Last Updated: June 2026

At ChicCarry, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

  1. RETURN ELIGIBILITY

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and in their original condition

  • Be returned in their original packaging

  • Not show signs of wear, damage, or misuse

  • Include all original accessories and components

We reserve the right to refuse returns that do not meet these requirements.

  1. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Items marked as Final Sale

  • Gift cards

  • Products damaged through misuse, neglect, or improper handling

  • Products returned without prior approval

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the product and packaging

Once reviewed, we may offer a replacement, store credit, or full refund at our discretion.

  1. RETURN PROCESS

To request a return, contact us at:

neilbrandco@gmail.com

Please do not return any item without receiving return instructions from our support team.

Unauthorized returns may not be accepted.

  1. REFUNDS

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

  1. SHIPPING COSTS

Original shipping charges are non-refundable unless the return is due to:

  • A damaged item

  • A defective item

  • An incorrect item sent by us

Customers are responsible for return shipping costs unless otherwise required by law.

  1. ORDER CANCELLATIONS

Orders may be canceled only before they have been processed or shipped.

Once an order has been processed or shipped, it can no longer be canceled and must follow the standard return process.

  1. LOST PACKAGES

If your package appears lost in transit, please contact us.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

  1. CHARGEBACKS

Customers are encouraged to contact us before initiating a chargeback with their payment provider.

We are committed to resolving legitimate concerns fairly and promptly.

  1. CONTACT US

If you have any questions regarding returns or refunds, please contact us:

ChicCarry

Email: neilbrandco@gmail.com

Website: carryco.store

United States